Tenant FAQs

Answers to your common questions

  • Can you hold a place before I apply?

    We cannot hold a property off the market until the application process is completed and a security deposit is paid.
  • How old do you have to be to apply?

    You must be 21 years old to apply on your own or have an approved cosigner.
  • How much is the application fee?

    Our Rental Application fee is $55 per person.
  • Who needs a cosigner?

    A cosigner may be required if you are under 21 and/or you cannot qualify for the property on your own due to insufficient income, credit, rental history, or any other qualifying criteria.
  • You have a property I want to rent. How do I apply?

    We have an on-line rental application. Go to our Rental Application to start the process.
  • How do I pay rent?

    The quickest and easiest way to pay your rent is through your Tenant Portal. Using your Tenant Portal you can review and pay your rent online securely from anywhere with an internet connection, and also submit maintenance requests, setup automatic payments and reminders.
  • I want to get a pet. What do I do?

    Depending on the property and your lease agreement, you may or may not have the option to bring a pet onto the property. In the case where it might be an option it would still require that all pets need to be approved in advance in writing, and possibly require additional security deposit and/or pet fees. Please check your lease agreement and contact us if you have any questions.
  • I want to move out, but my roommate wants to stay. What do I do?

    Requests to change roommates or occupants on your lease agreement need to be approved in advance. Please contact our office to see if this is an option for your lease agreement.
  • My lease expiration is coming and I want to move out. What do I do?

    Most lease agreements require that you provide sufficient notice to vacate prior to moving out. Even though the lease has and end-date, most leases will continue on a monthly basis until either party provides a notice to the other. Common notice requirements in lease agreement are 60-day or 30-day written notice to vacate required. Please check your lease agreement and contact our office is you have any questions.
  • How do I submit a request for maintenance or repairs?

    The best way to submit a maintenance request is through your Tenant Portal. You can also call our office at 303-545-6000.   For after-hours maintenance emergencies call 303-442-7666
  • What if I have a maintenance emergency after hours?

    Maintenance emergencies are a situation, which if not addressed immediately can threaten injury to person or severe damage to property. Examples include: Lock-outs, burst pipes, or flooding. If you have an after-hours maintenance emergency please call us at 303-442-7666.

    For a fire, medical, or life threatening emergency call 911.

  • Who is responsible for paying for repairs & maintenance requests?

    Responsibility for repairs and maintenance is outlined in your lease agreement. In general, repairs due to normal wear and tear would be covered by the Landlord. Repairs due to neglect, misuse, poor housekeeping, and anything outside of reasonable normal wear and tear would be paid by the Tenant. In such cases, repairs will be made, but you will be charged for the cost of the labor and materials

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